Terms & Conditions
H&M Membership

1.1 - Welcome to the loyalty program of H&M Hennes & Mauritz GBC AB, with number of registration 556070-1715 and registered seat at Mäster Samuelsgatan 46 A, 111 57 Stockholm Sweden ("Loyalty Program"), which is operated in Thailand by Hthai (Thailand) Co., Ltd. By becoming a member, you agree to be bound by these Terms and Conditions.

1.2 - The membership is free of charge and no purchase is necessary to become a member.

1.3 - By being a member of the Loyalty Program you will be able to accumulate spending that qualifies you to different tiers where you can take part in offers, services, events and much more organised by H&M or H&M partner companies. The membership will give you a tailor-made experience of the H&M brand including personalized offers and recommendations. As a member when placing items in your shopping bag online we will save the items there between your visits. Please note that items stored in the shopping bag will not be reserved for you and may sell out. You will find more information about current offers under My Account at th.hm.com.

1.4 - You can find information regarding how H&M will process your personal data in the Privacy Notice here.

2.1 - The membership is limited to individuals that are acting in a personal capacity and not in the capacity of a company, who have a current and valid email account and phone number, and who are considered an adult by local legislation in the applicable province or territory of residence, or from 18 years of age as applicable. H&M reserves the right to request written confirmation of such consent. Employees, officers, directors, agents and representatives of H&M are eligible for membership but may be excluded from certain promotions.

2.2 - By submitting your application, you confirm that you are of at least the age to be considered an adult by local legislation in your province or territory of residence, or 18 years of age and have the consent of your parent(s), guardian or legal representative as applicable, and that you agree to these Terms and Conditions.

2.3 - Your membership is personal, non-transferable and subject to these Terms and Conditions as well as any other rules, regulations, policies, and procedures adopted by H&M and as agreed by you upon taking part in any offers, rewards, making purchases and other related services. We apply a limit of one membership per person with registered email address and phone number.

2.4 - Companies, groups, associations or other entities, or others making commercial or bulk purchases are not eligible for membership. The membership may not be used for reselling or profit.

2.5 - It is your responsibility, and a condition for your membership, to keep your email address, phone number and contact details up to date.

2.6 - You are responsible for all activity that is conducted through your Membership account. This means you are also responsible for making every effort to keep your login details, such as e-mail address, phone number and password, secure and private. We advise using a unique password that has not used on any other account. If your password or account is compromised, we advise you change it quickly or reach out to Customer Services for further assistance.

3.1 - The membership is a national program and limited to purchases made online at th.hm.com or in the app and in physical H&M-, and H&M HOME-stores, as applicable in Thailand. You can only accumulate spending ( ฿ ) by shopping as a logged in member or by performing other awarding activities in Thailand as communicated from time to time by H&M.

3.2 - The spending ( ฿ ) in the progress bar are personal and cannot be transferred to another person or member.

3.3 - The spending ( ฿ ) in the progress bar will be deducted from My Account if you return the item.

3.4 - To accumulate spending you must provide the Member ID associated with your membership to the sales associate at a H&M or H&M HOME store, as applicable, or sign in to My Account before making your purchase. You may view your balance at any time by visiting My Account.

4.1 - The spending ( ฿ ) you accumulate toward the second tier membership.

4.2 - The date when you become a member will constitute the “Start Date” of each Membership Year. The “Membership Year” is the 12 months following the Start Date of each year. The tier level of your membership is based on the spending ( ฿ ) during the current or previous Membership Year whichever is the highest. If you are a new member, or do not have sufficient spending ( ฿ ) to qualify you to the second membership tier level, your membership tier level will start at the first tier. If you reach the second tier during a Membership Year you will stay at the second membership tier level during the rest of the Membership Year and the following Membership Year. If you do not accumulate sufficient spending ( ฿ ) to qualify you to the second membership tier level during the Membership Year, you will return to the first tier for the following Membership Year.

4.3 - After the end of each Membership Year all spending ( ฿ ) counting towards the next membership tier level will be reset and start over at 0 at the beginning of each Membership Year.

4.4 - Vouchers cannot be exchanged for cash or used for purchases with a total value that is lower than the value of the voucher. The sum total of the purchase, after the voucher is applied, must exceed 1 THB. Non-Commercial goods, such as paper bags in store, do not count towards this sum.

4.5 - Each voucher is only redeemable once. The discount is split between the articles so that the discount share per article remains the same for all articles in the order. The respective reduction of the individual articles of a purchase remains, even if some articles of the purchase are returned. The discount advantage is not redistributed to the remaining articles of the order in case of a return.

4.6 - Any article or item purchased using any voucher(s) cannot be returned.

4.7 - The vouchers cannot be used to purchase H&M Gift Cards, or be applied to past purchases.

5.1 - You may cancel your membership at any time through My Account at the website th.hm.com or by contacting Customer Service. Please note that by cancelling your membership you will only be able to use the guest check-out option when shopping online

5.2 - If you cancel your membership any spending (฿) which remain in My Account will be forfeited.

5.3 - H&M may, at its sole discretion, terminate, alter, limit, suspend or modify the Loyalty Program, and/or the Terms and Conditions at any time, in case of changes to applicable laws, changes in services provided by H&M or introducing new services. Any such change will take effect after 14 days from the date on which you have been informed of such change either in My Account, on th.hm.com, via mail or a combination thereof. If you do not accept the changes you have the right to cancel your membership.

5.4 - H&M reserves the right to make minor changes to the Loyalty program and its Terms and Conditions without providing you with prior notification, provided that these changes does not materially affect the membership in a negative way. Please make sure to stay updated on the Terms and Conditions. You will always find the latest version of the Terms and Conditions on th.hm.com.

5.5 - Any violation of the H&M Loyalty Program rules, proven or probable fraud, non-compliance with the Terms, inactivity on the account, provision of incorrect data or any act detrimental to H&M's interests may lead to termination of, and/or affect your ability to participate in, the H&M Loyalty Program, including, but not limited to, the adaptation of payment methods. If your participation in the program is cancelled, all spending (฿) shown on the My Account page will automatically expire.

5.6 - We reserve the right to adapt payment methods and/or terminate or restrict access to accounts for the following reasons. Reasons for payment method adaption, termination or restriction may include, but are not limited, to the following: (1) Abnormal frequent and/or high number of returns; (2) Behaviour demonstrating clear intent to resell and/or make a profit by purchasing our products; or (3) Multiple accounts and/or registration of a new account by previously suspended users. We also reserve the right to cancel orders made when shopping as a guest for the same reasons. If your access has been restricted or order cancelled and you think we’ve made a mistake, please get in touch with Customer Service.

6.1 - H&M will not be liable for any system failure or malfunction of the Loyalty Program or any consequences thereof. H&M accepts no liability for any loss or damages arising from suspension, variation or termination or in any other way relating to the Loyalty Program, except for any liability which cannot be excluded by law.

7.1 - These Terms and Conditions shall be governed by the laws of the Kingdom of Thailand, without regards to any rules or principles on conflicts of laws.

7.2 - We adhere to applicable local dispute resolution regulations by competent authorities for the settlement of potential customer complaints. However, in case of any dispute, you can first contact Customer Service, in order to find an amicable solution. If such an amicable solution cannot be reached and if despite our vigilance, the disagreement still subsists, the courts of Thailand shall have exclusive jurisdiction and corresponding applicable Thai laws shall apply to any dispute arising out or relating to such a dispute, excluding the application of any disposition of international private law that would lead to submitting said dispute to another national or international law.

For more information, please see Customer Service.

7.3 - The invalidity or unenforceability of individual contractual provisions shall not affect the validity of the remaining contractual provisions. In such case, the ineffective or unenforceable provision shall be replaced by the parties by an effective or practicable new provision.

8.1 - If you have any questions regarding the H&M Loyalty Program you may contact Customer Service.